Frequently Asked Questions

What makes The Botanical Brothers teas different?

Our blends are flavour-led and functionally balanced. We focus on organic botanicals, mushrooms, roots, and spices that taste genuinely good, without artificial flavourings or overpowering herbal notes.

Are your teas organic?

We prioritise organic and responsibly sourced ingredients wherever possible, working with suppliers who share our commitment to quality and sustainability.

Do your mushroom blends taste like mushrooms?

No. Our mushroom lattes and blends are crafted so the flavour is smooth, roasted, and balanced. You get the benefits of lion’s mane, reishi, chaga, maitake, and shiitake without an overt mushroom taste.

Are your teas caffeine-free?

Most of our herbal and botanical blends are naturally caffeine-free. Products containing black tea or tea extracts will list caffeine clearly on the packaging.

Are your products vegan?

Yes. Our teas and botanical blends are plant-based. (Some latte blends may contain milk powder, so always check the ingredients.)

How should I brew your teas?

For loose leaf: use 1 teaspoon per cup (250ml) and steep in freshly boiled water for 3–5 minutes. Adjust to taste.
For lattes: mix with hot milk or your preferred plant milk and stir well.

When is the best time to drink them?

We design our blends to suit different moments, whether that’s a calming evening ritual, a focused work session, or a comforting afternoon break.

Where are your teas made?

Our blends are crafted in small batches to maintain freshness, flavour balance, and quality control.

How should I store my tea?

Keep your tea in a cool, dry place away from direct sunlight and moisture. Reseal pouches tightly after use to preserve freshness.

Are your teas suitable during pregnancy?

While many herbs are gentle, we always recommend checking with a healthcare professional before consuming herbal blends during pregnancy or if you have a medical condition.

How strong are your blends?

Our teas are naturally balanced rather than overpowering. You can easily adjust strength by increasing steep time or adding an extra teaspoon of loose leaf.

Can I drink your teas every day?

Yes. Our blends are designed for regular enjoyment as part of a daily ritual. If you have a specific health condition, we recommend checking ingredients or consulting a professional.

How many cups do I get per pouch?

This depends on the blend and pouch size, but on average you’ll get approximately 30–40 cups per 100g pouch when using one teaspoon per serving.

Do your teas contain added sugar?

No. Our loose leaf teas contain no added sugar. Some latte blends may include natural sweeteners like raw sugar or monk fruit, which are clearly listed on the label.

Are your blends suitable for cold brewing?

Yes. Many of our herbal and black tea blends work beautifully as cold brews. Simply steep in cold water for 6–12 hours in the fridge and strain before serving.

Do you use artificial flavours?

Never. We rely on real botanicals, spices, mushrooms and natural ingredients for flavour.

How fresh are your teas?

We blend in small batches to maintain freshness and aroma. Each pouch is sealed to preserve quality.

Are your pouches recyclable?

Yes. Our pouches break down during the recycling process. We aim to use low-plastic, recyclable or compostable materials wherever possible and are continually improving our packaging sustainability.

Online Orders, Service & Delivery FAQs

Where do you ship to?

We currently ship across Australia, with international shipping available to selected countries. Shipping destinations and rates are calculated at checkout.

How long does delivery take?

Orders are typically dispatched within 1–3 working days. Standard Australia delivery usually takes 2–4 working days after dispatch.

How much is shipping?

Shipping costs are calculated at checkout based on order size and location. We may offer free delivery on orders over a certain value.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours with photos and your order number. We’ll resolve it as quickly as possible.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Contact us as soon as possible after placing your order.

Do you offer subscriptions?

We are working towards offering subscription options for regular customers. Join our mailing list to be the first to know when they launch.

How should I contact customer service?

You can reach us via email or through the contact form on our website. We aim to respond within 1–2 working days.

Do you offer gift options?

Yes. Selected products can be sent as gifts. We may also offer gift wrapping or personalised notes during checkout.

What payment methods do you accept?

We accept major debit and credit cards, along with secure online payment options available at checkout.

Wholesale, Retail & Café FAQs

Do you offer wholesale pricing?

Yes. We offer competitive wholesale pricing for retailers, cafés, wellness studios, and hospitality venues. Pricing is tiered based on volume. Please contact us directly for our latest trade list.

Is there a minimum order quantity?

Yes, minimum order quantities apply for wholesale accounts. These vary depending on whether you’re ordering loose leaf, pouches, or latte blends.

Do you provide samples?

We’re happy to provide samples for serious trade enquiries so you can experience the flavour and quality firsthand.

Are your products suitable for cafés?

Absolutely. Our blends are designed to taste great on their own or as part of a menu offering. Our mushroom lattes and chai blends work especially well in café settings.

Do you offer larger foodservice packs?

Yes. We can supply larger-format packs suitable for cafés and hospitality environments upon request.

Can you provide white label or private label products?

We’re open to discussing private label opportunities depending on volume and alignment. Get in touch to explore options.

Do you provide marketing support?

We can supply product descriptions, imagery, brewing guides, and point-of-sale materials to help you sell confidently.

What makes your teas good for retail shelves?

Strong flavour profiles, clean ingredient lists, distinctive branding, and growing consumer interest in functional botanicals and mushroom blends.

Are your products compliant with AU/UK/EU food standards?

Yes. All products are labelled in accordance with current food safety and regulatory requirements.

How do I open a trade account?

Email us with a short introduction to your business, including your website or social media, and we’ll guide you through the next steps.