Frequently Asked Questions

Our blends are flavour-led and functionally balanced. We focus on organic botanicals, mushrooms, roots, and spices that taste genuinely good — without artificial flavourings or overpowering herbal notes. We also work closely with local Yarra Valley growers including Warratina Lavender Farm, CherryHill Orchard, and Wandin Yallock Farms, meaning many of our ingredients are sourced within the region we call home.

We sell black tea, green tea, herbal tea, chai, oolong, white tea, rooibos, fruity tea, health and wellness blends, and a dedicated Australian native tea collection. We also stock award-winning hand-crafted teas from AMBA Estate in Sri Lanka, including hand-rolled varieties and white tea.

We prioritise organic and responsibly sourced ingredients wherever possible, working with suppliers who share our commitment to quality and sustainability. Where an ingredient is not certified organic, we ensure it is ethically and sustainably grown.

Never. We rely entirely on real botanicals, spices, mushrooms, and natural ingredients for flavour. There are no artificial flavourings or additives in any of our blends.

Most of our herbal and botanical blends are naturally caffeine-free. Products containing black tea, green tea, or tea extracts will have caffeine content clearly listed on the packaging. If you are sensitive to caffeine, look for our herbal, rooibos, and mushroom blend ranges.

Do your teabags contain microplastics?

Most of our teas and botanical blends are plant-based and vegan-friendly. Some latte blends may contain milk powder — always check the ingredient list on the packaging if this is a concern.

Our loose leaf teas contain no added sugar. Some latte blends may include natural sweeteners such as raw sugar or monk fruit, which are clearly listed on the label.

Do your mushroom blends taste like mushrooms?

While many herbs are gentle, we always recommend consulting a healthcare professional before consuming herbal blends during pregnancy, breastfeeding, or if you have an existing medical condition. Ingredient lists are available on all product pages.

Yes. We have a dedicated Australian native tea collection featuring botanicals indigenous to this country. Several of our blends incorporate native ingredients such as Strawberry Gum (Eucalyptus olida), desert finger lime, and Quandong. We also work with local Yarra Valley producers to source regionally grown botanicals wherever possible.

Yes. Our pouches break down during the recycling process. We use low-plastic, recyclable or compostable materials wherever possible and are continually working to improve our packaging sustainability.

Yes. All products are labelled and produced in accordance with current Australian food safety and regulatory requirements.

For loose leaf teas: use 1 teaspoon per cup (250ml) and steep in freshly boiled water for 3–5 minutes, then strain. Adjust steeping time to suit your preferred strength. For latte blends: mix with hot milk or your preferred plant-based milk and stir well. Each product page includes specific brewing recommendations for that blend.

Yes. Many of our herbal and black tea blends work beautifully as cold brews. Add your tea to cold filtered water and steep in the fridge for 6–12 hours, then strain and serve over ice. Cold brewing produces a naturally smooth, less bitter flavour.

On average, a 100g pouch yields approximately 30–40 cups when using one teaspoon (around 2–3g) per 250ml serve. This varies slightly depending on the density of the blend and how strong you prefer your tea.

Store your tea in a cool, dry place away from direct sunlight, moisture, and strong odours. Reseal pouches tightly after each use to preserve freshness and aroma. Avoid storing near spices or coffee as loose leaf tea readily absorbs surrounding smells.

Our teas are naturally balanced rather than overpowering. You can easily adjust strength by increasing steep time or adding an extra teaspoon of loose leaf. We recommend starting with the suggested brew guide and adjusting to your personal taste.

Yes. Our blends are designed for regular enjoyment as part of a daily ritual. If you have a specific health condition or take medication, we recommend checking the ingredient list or consulting a healthcare professional before regular use of any herbal blend.

We ship across Australia. Shipping destinations and rates are calculated at checkout based on your location and order size.

Orders are typically dispatched within 1–3 working days. Standard Australian delivery usually takes 2–4 working days after dispatch, depending on your location.

Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.

If your order arrives damaged or incorrect, please contact us within 48 hours with photos and your order number and we'll resolve it as quickly as possible. You can reach us via the contact page.

If your order hasn't been dispatched yet, we may be able to amend or cancel it. Contact us at james@thebotanicalbrothers.com.au as soon as possible after placing your order and we'll do our best to help.

We accept all major debit and credit cards including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, PayPal, Shop Pay, and Union Pay.

Yes. Selected products can be sent as gifts. We also offer branded corporate tea gifts for businesses — visit our corporate gifts page for more information.

We have stockists across Victoria — visit our stockists page for the full list of locations.

Yes. We offer competitive wholesale pricing for retailers, cafés, wellness studios, and hospitality venues. Pricing is tiered based on volume. Visit our wholesale page or contact us directly at james@thebotanicalbrothers.com.au for our current trade list.

Absolutely. Our blends are designed to taste great on their own or as part of a café menu. Our mushroom lattes and chai blends work especially well in café settings. We can supply larger-format foodservice packs and provide product descriptions, imagery, and brewing guides to help you serve with confidence.

Yes, minimum order quantities apply for wholesale accounts. These vary depending on whether you are ordering loose leaf, pouches, or latte blends. Contact us for details.

Yes. We are happy to provide samples for serious trade enquiries so you can experience the flavour and quality firsthand before placing an order.

We are open to discussing private label opportunities depending on volume and alignment with our values. Get in touch to explore what's possible.

Yes. We offer branded corporate tea gifting for businesses. Custom packaging and branded options are available. Visit our corporate gifts page or contact us to discuss your requirements.

Yes. We offer tea workshops for individuals, groups, and corporate teams. Send us an email at james@thebotanicalbrothers.com.au for more information and to enquire about bookings.

Email us with a short introduction to your business — including your website or social media — and we'll guide you through the next steps. You can reach us via the contact page.